Frequently Asked Questions
Everything you need to know about your Galaxy Bags experience.
What materials are used for Galaxy Bags?
We use premium, sustainably sourced materials including top-grain leather, high-density canvas, and recycled polyester linings to ensure both style and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Do you offer a warranty on your products?
Yes, every Galaxy Bag comes with a 1-year limited warranty covering manufacturing defects in materials and craftsmanship.
How do I clean and maintain my bag?
For leather items, we recommend using a damp cloth and a specialized leather conditioner. For fabric bags, spot cleaning with mild soap and water is best.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.